Return and exchange policy

1. General provisions

1. This Return and Exchange Policy (hereinafter referred to as the «Policy») has been developed in accordance with the Civil Code of the Russian Federation, the Law of the Russian Federation «On Consumer Rights Protection», and other normative legal acts.
2. The Policy applies to all goods purchased at the Samson-fit online store (hereinafter referred to as the «Seller»).
3. By placing an order, the Buyer confirms that they have read this Policy and agree with its terms.
4. The Seller reserves the right to make changes to this Policy without prior notice to the Buyer. The current version of the Policy is always posted on this page.

2. Return of goods of proper quality

1. In accordance with Article 26.1 of the Law of the Russian Federation «On Consumer Rights Protection», the Buyer has the right to refuse a product of proper quality within 7 (seven) days from the moment of receiving the product, provided that its marketable appearance, consumer properties, seals, factory labels, as well as the document confirming the fact of purchase, are preserved.
2. Return of a product of proper quality is possible if:
   • The product has not been used;
   • Its marketable appearance, packaging, and consumer properties are preserved;
   • There is proof of purchase from the Seller (receipt, electronic receipt, order number);
   • There are no signs of assembly, installation, or use;
3. The Buyer bears the delivery costs when returning goods of proper quality.
4. The following goods of proper quality are not subject to return or exchange:
   • Individually determined goods made to the Buyer's order (drawings, design solutions);
   • Goods specified in the List of non-food goods of proper quality not subject to return or exchange (Resolution of the Government of the Russian Federation No. 2463 of 31.12.2020), if they fall under the corresponding categories.
5. A difference in color, shade, texture, or other visual characteristics of the product from the images on the site is not a defect and does not serve as grounds for returning a product of proper quality.

3. Return of goods of improper quality

1. If product defects are found within the warranty period, the Buyer has the right, at their choice, to:
   • Demand replacement with a product of the same brand (model);
   • Demand replacement with a product of a different brand (model) with a corresponding price adjustment;
   • Demand a proportional price reduction;
   • Demand free elimination of product defects or reimbursement of expenses for their elimination;
   • Refuse to fulfill the sales contract and demand a refund of the amount paid for the product.
2. The Seller is obliged to accept a product of improper quality from the Buyer and, if necessary, conduct a quality check. The Buyer has the right to participate in the quality check.
3. Delivery of a bulky product weighing more than 5 kg for replacement, price reduction, or return is carried out at the Seller's expense.
4. In case of a dispute about the causes of product defects, the Seller is obliged to conduct an examination at their own expense. If the examination reveals that the defects arose due to the Buyer's fault, the Buyer must reimburse the costs of conducting the examination.

4. Return and exchange timeframes

5. Procedure for returning goods

1. To process a return, the Buyer must:
   • Contact support at support@samson-fit.com or via the feedback form on the website;
   • Provide the order number, reason for return, and attach photos (if there are defects);
   • Receive confirmation from support and a return number (RMA);
   • Pack the product in its original packaging (or equivalent, ensuring its safety);
   • Send the product to the address specified in the return confirmation.
2. Returning goods without prior contact with support does not guarantee prompt return processing.
3. The Buyer must provide:
   • Product in full completeness;
   • Document confirming the purchase (receipt, electronic receipt);
   • Return application stating the reason and bank details for the refund.

6. Refund procedure

1. Refunds are made within 10 (ten) calendar days from the moment the returned product is received by the Seller.
2. Refunds are made using the same method used for payment:
   • If paid by bank card — refund to the same card;
   • If paid via electronic payment systems — refund to the same wallet/account.
3. The time for the refunded funds to be credited to the Buyer's card depends on the issuing bank and may take from 3 to 30 business days.
4. When returning goods of proper quality, the delivery cost is not refunded.
5. When returning goods of improper quality, the Seller reimburses the Buyer for the product cost, delivery cost, and the cost of return shipping.

7. Exchange of goods

1. The Buyer has the right to exchange a product of proper quality for a similar product of a different size, shape, dimensions, style, color, or completeness within 14 (fourteen) days, not counting the day of purchase, provided the conditions specified in clause 2.2 of this Policy are met.
2. If the required product for exchange is not available from the Seller, the Buyer has the right to return the product and receive a refund in the manner provided for in Section 6 of this Policy.
3. Exchange of goods of improper quality is carried out in accordance with Section 3 of this Policy.

8. Warranty obligations

1. The warranty period for the Samson-fit trainer is 12 (twelve) months from the moment the product is handed over to the Buyer.
2. The warranty period for spare parts and accessories is 6 (six) months from the date of purchase.
3. Warranty obligations do not cover:
   • Damage resulting from improper use, storage, or transportation;
   • Natural wear and tear of parts and materials;
   • Modifications and repairs carried out by an unauthorized service center;
   • Mechanical damage, scratches, dents not affecting functionality;
   • Discrepancy in visual characteristics of the product from images on the site (see Section 2.5).
4. To receive warranty service, the Buyer must provide a document confirming the purchase (receipt, electronic receipt, order number).

9. Product damage during delivery

1. The Buyer must inspect the product at the time of receipt. If visible damage to the packaging or product is found, the Buyer must:
   • Draw up a damage report jointly with a representative of the transport company;
   • Photograph the damage;
   • Contact support within 24 hours;
   • Not accept the damaged product (for courier delivery).
2. If the product is accepted without complaints about its appearance, subsequent claims for mechanical damage that occurred during transportation are not accepted.
3. The Seller provides free replacement of a product damaged during delivery, provided the Buyer complies with the requirements of clause 9.1 of this Policy.

10. Non-returnable goods

1. In accordance with current legislation and the specifics of the product, the following are not subject to return:
   • Drawings and design documentation (product type — «Drawing»), created to individual order;
   • Goods with individually determined properties, if these properties prevent the product from being used by other consumers;
   • Used goods with visible signs of use.
2. This list does not limit the Buyer's right to return goods of improper quality.

11. Claim review

1. Quality claims are accepted by email: support@samson-fit.com.
2. The claim review period is 10 (ten) business days from the date of its receipt.
3. If an examination is necessary, the review period may be extended to 20 (twenty) business days.
4. The result of the claim review is communicated to the Buyer by email.

12. Contact information